LiveOnline Training Calendar
| << August | October >> | |
September 2010 |
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| Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
1 | 2 | 3 | 4 | |||
5 | 6 | 7 | 8 | 9 | 10 | 11 |
12 | 13 Management Series: Human Resources | 14 | 15 | 16 | 17 | 18 |
19 | 20 Management Series - Manuals | 21 | 22 | 23 | 24 | 25 |
26 | 27 | 28 | 29 | 30 |
September 2010 Course Calendar
All LiveOnline Broadcast sessions begin at 8:00 p.m. EST (5:00 p.m. PST) unless otherwise noted.
Each session lasts for one to one and a half hours.
September 13-15 - Management Series: Human Resources
Facilitated by Eric Walker, Steve Frye, and Karen Rutherford
Course Description:
September 13 - Employee Reviews & Appraisal: Learn when, where and how to perform effective employee reviews. Employee reviews need the input of at least four different audiences: co-workers, supervisors, the employee and your customers. Learn the best way to ensure that you are looking at the employee in an objective and fair way.
September 14 - Motivation & Compensation - A Round-Table Discussion: Participate in a lively discussion with brokers and managers on the wide variety of motivational tactics and the rules that must apply to compensation.
September 15 - Sales Management & Sales Coaching - A Round-Table Discussion: Owners and managers follow 12 specific steps to ensure they are able to develop producers who enjoy growing the brokerage organically. Check to see if you are providing the elements necessary to encourage success.
To register for the entire series please Click Here!
September 20-22: Management Series - Manuals
Facilitated by Karen Rutherford
NOTE: This is not a live event. It is a pre-taped broadcast.
Course Description:
September 20 - Policies & Procedures Manuals 1 - Personal Lines: A look at the most common mistakes in brokers' offices today: a lack of effective and efficient routines to ensure the best use of staff time and energy. Individual work styles are overrated in a business that is labour-intensive. Learn how brokers have maximized the workloads in successful brokerages.
September 21 - Policies & Procedures Manuals 2 - Commercial Lines: A look at the most common mistakes in brokers' offices today: a lack of effective and efficient routines to ensure the best use of staff time and energy. Individual work styles are overrated in a business that is labour-intensive. Learn how brokers have maximized the workloads in successful brokerages.
September 22 - Staff Manuals: In addition to the basics, ensure your manuals have the practical guidelines in place to help you manage difficult situations. Make manuals easy for staff to use and update to ensure you have protocols everyone can follow.
Commercial Lines: staff require customized manuals to ensure they can attract new business to your brokerage. Content of a commercial lines manual must include a sales manual component. Learn the 8 key elements necessary to give staff the support they need.
Personal Lines: Manuals in personal lines must contain your coverage standards and the sales techniques you want used to achieve your goals. Learn the 5 key elements necessary to support your staff as they grow your business.
To register for the entire series please Click Here!
To Download the Calendar to plan offline please click here.
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