Cookson Walker Consulting LiveOnline Frequently Asked Questions

Frequently Asked Questions

When do LiveOnline Broadcasts begin?
All LiveOnline Broadcasts begin at 8:00 p.m. EST (5:00 p.m. PST) unless otherwise noted. Each broadcast runs for approximately one to one and a half hours.

What technology is required to view and participate in LiveOnline?
To view Broadcasts and On Demand sessions, users will need to have a media player such as Quicktime or Windows Media. In order to take advantage of the interactive features of LiveOnline Broadcasts, users will need to have Skype. All of these programs can be downloaded free of charge from the Internet.

How does the participation component of LiveOnline Broadcasts work?
Viewers can participate by texting or calling in their questions using Skype. Full details are provided in the registration confirmation email for the course. Viewers are welcome to ask questions or make comments at any time – our producer will hold you in the queue until the earliest moment the presenters can take your question or comment.

What is the registration cut-off for LiveOnline Broadcasts?
We recommend registering at least 3 days in advance to allow yourself time to ensure you have the right technology downloaded. However, we will accept registrations up until noon (12:00 EST) on the day of the Broadcast.

Is there a discount available for individuals or organizations who frequently take advantage of LiveOnline education?
Yes – the LiveOnline Passport offers frequent users 20 LiveOnline Broadcast sessions and unlimited On Demand access for just $600 per year plus GST (total of $630). This is the equivalent to $30 per session of LiveOnline Broadcasts with the added bonus of unlimited On Demand education. For more information and to subscribe to the LiveOnline Passport, please click here.

How are Continuing Education (CE) credits issued?
Whether you are participating in a LiveOnline Broadcast or viewing LiveOnline On Demand, our tracking system verifies your viewing for the duration of the course. Participants who stay for or view the entire course are issued CE certificates by email within two weeks of course completion. We are not able to issue CE credits for incomplete courses.

Do you have a question that isn’t answered here? Contact us at training@cooksonwalker.on.ca or call Rachel Chancellor at (416) 368-7990 extension 237.